Effective Date: 03/11/2025 

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1. Introduction

Linden Hof Limited ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. We are an engineering-first partner, and that principle extends to the transparent and professional way we handle your information.

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This Privacy Policy explains how we collect, use, store, and protect the personal data of our website visitors (via https://www.linden.co.ke/), clients, and partners, in accordance with Kenya's Data Protection Act, 2019 (DPA).

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By engaging with our services or visiting our website, you consent to the data practices described in this policy.

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2. What Data We Collect

We may collect the following types of personal data:

• Personal Identification Information:

  • Name

  • Email address

  • Phone number

  • Company name

  • Job title

• Technical & Project Data:

  • Information submitted through our "Schedule an Audit" or contact forms.

  • Facility address and site information required for technical audits.

  • Energy consumption data (e.g., KPLC bills) provided for analysis.

  • Financial information required for financing, PPA, or leasing applications.

• Website Usage Data:

  • IP address

  • Browser type and version

  • Pages you visit on our site and the time spent on those pages

  • Other data collected via cookies (see Section 8).

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3. How We Use Your Data

We use your personal data for the following specific purposes:

• To Respond to You: To answer your inquiries, send you requested information, and schedule technical audits.

• To Provide Engineering Services: To perform technical and financial analysis, design C&I solar, BESS, or Solar Kitchen solutions, and create proposals.

• To Fulfill Contracts: To manage the procurement, installation, commissioning, and O&M of your project.

• To Facilitate Financing: To share necessary information with our banking and financial partners (e.t., Stanbic) to secure financing, PPAs, or leases on your behalf, with your explicit consent.

• To Improve Our Website: To analyze website traffic, understand user needs, and improve our digital services.

• For Marketing Communications: To occasionally send you relevant insights, case studies, or company news. You may opt-out of these communications at any time.

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4. Legal Basis for Processing

We process your data based on the following legal grounds under the DPA:

• Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., subscribing to a newsletter).

• Contract: When processing is necessary for the performance of a contract with you (e.g., an O&M agreement) or to take steps before entering into a contract (e.g., preparing a technical audit and proposal).

• Legitimate Interest: Where processing is necessary for our legitimate business interests (e.g., responding to client inquiries, improving our services), provided these interests do not override your fundamental rights.

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5. Data Sharing and Third Parties

We do not and will not sell your personal data.

We may share your data with trusted third parties only when necessary to provide our services, including:

• Financial Partners: Banks and financiers involved in your project's financing.

• Service Providers: IT, hosting, and CRM software providers who help us operate our business.

• Regulatory Bodies: If required by law or to comply with legal obligations (e.g., EPRA, KRA).

We ensure all third parties are compliant with the DPA and are bound by strict confidentiality agreements.

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6. Data Security

We take the security of your data seriously. We have implemented appropriate technical and administrative security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, or disclosure. These measures include access controls, data encryption, and secure professional protocols.

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7. Your Data Rights

Under the DPA, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct any inaccurate or incomplete data.

• Right to Erasure: You can request that we delete your personal data ("right to be forgotten"), subject to certain legal or contractual retention requirements.

• Right to Object: You can object to us processing your data for certain purposes (like direct marketing).

Right to Data Portability: You can request that we transfer your data to another organization.

To exercise any of these rights, please contact us using the details in Section 10.

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8. Cookies and Tracking

Our website may use "cookies" to enhance user experience and analyze site traffic. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last Updated" date at the top of this policy will be revised. We encourage you to review this page periodically.

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10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:

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Linden Hof Limited

Attn: Data Protection

Nairobi Pentecostal Bible College, Nairobi, Kenya

+254 741 495 389

privacy@lindenhof.co.ke or hello@lindenhof.co.ke